Privacy Policy

1. Introduction

Bitcoin VPN ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our VPN service, including our mobile applications for Android and iOS, and any related services (collectively, the "Service").

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Service. By accessing and using Bitcoin VPN, you acknowledge that you have read, understood, and agree to be bound by all the provisions of this Privacy Policy.

2. Information We Collect

2.1 Information You Provide Directly

Account Registration: When you create a Bitcoin VPN account, we may collect basic information such as your email address, username, and password. For users who prefer not to create an account, our Service can be used without registration.

Payment Information: If you make optional donations or purchases through our platform, payment processing is handled by third-party payment processors. We do not directly store your credit card or financial information.

Customer Support: When you contact our support team, we collect the information you provide in your inquiry or request, which may include your name, email address, and the content of your message.

2.2 Information Collected Automatically

Device Information: We collect information about your device, including device type, operating system version, unique device identifiers, and mobile network information.

App Usage Analytics: We may collect anonymized information about how you use our Service, such as features accessed and time spent in the application.

Crash Reports: In the event of application crashes, we collect minimal diagnostic information to help us improve our Service.

3. What We Do NOT Collect

• No Traffic Logging: We do not monitor, record, or log your browsing history
• No Website Tracking: We do not track the websites you visit
• No Content Monitoring: We do not monitor the content you access
• No App Tracking: We do not record which apps you use
• No IP Address Logging: We do not store your real IP address or assigned IPs
• No DNS Query Logging: We do not log or monitor your DNS queries

4. How We Use Your Information

4.1 Primary Uses

We use collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve our VPN Service
• Account Management: To authenticate users and manage user accounts
• Customer Support: To respond to inquiries and provide technical assistance
• Legal Compliance: To comply with applicable laws and regulations
• Security: To prevent fraud, abuse, and unauthorized access to our Service
• Service Analytics: To understand user behavior and improve performance

4.2 Anonymous Analytics

We may use anonymized and aggregated data for analytics purposes to better understand user behavior patterns and improve our Service. This data cannot be used to identify individual users.

5. Information Sharing and Disclosure

5.1 No Sales to Third Parties

We do not sell, trade, or rent your personal information to third parties.

5.2 Limited Sharing

We may share information only in the following circumstances:

• Service Providers: We may share with third-party service providers who assist us, including hosting providers, analytics services, and support platforms
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In the event of merger, acquisition, or sale of assets

6. Data Retention

• Account Information: Retained while your account is active
• Usage Data: Anonymized analytics retained for statistical purposes
• Support Communications: Retained for 12 months for quality assurance

You may request deletion of your account and associated information at any time by contacting our support team.

7. Data Security

7.1 Security Measures

We implement industry-standard security measures to protect your information:

• Encryption: AES-256 encryption for data in transit
• Secure Servers: Located in secure data centers with physical and network security
• Access Controls: Restricted to authorized personnel only
• Security Audits: Regular assessments and penetration testing

7.2 Limitations

While we implement comprehensive security measures, no method of transmission over the Internet is completely secure. We cannot guarantee absolute security of your information.

8. Your Privacy Rights and Choices

• Access: Right to access and receive a copy of personal information
• Correction: Right to update or correct account information
• Deletion: Right to request deletion of your account (processed within 30 days)
• Opt-Out: Right to opt-out of promotional communications

GDPR Rights (EU Users)

If you are in the EU, you have rights including access, rectification, erasure, data portability, and the right to object to processing.

CCPA Rights (California Users)

California residents have the right to know, delete, and opt-out of the sale of personal information.

9. Children's Privacy

Bitcoin VPN does not knowingly collect information from children under 13. If we become aware that we have collected information from a child without parental consent, we will take steps to delete such information immediately.

Parents or guardians who believe their child has provided information should contact us immediately at support@bitcoinvpn.com.

10. Contact Us